Your privacy matters to us. This Privacy Policy explains exactly how meritking collects, uses, stores, and protects your personal information in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR regulations.
We are committed to transparency and responsible data handling. Here is a quick overview of the key principles that guide our privacy practices.
All data transmitted between your device and the meritking platform is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
meritking operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We are registered with the National Privacy Commission (NPC) and uphold all data subject rights under Philippine law.
meritking will never sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information is used solely to operate and improve your gaming experience.
As a data subject under RA 10173, you have the right to access, correct, delete, and object to the processing of your personal data. meritking provides clear channels to exercise all of these rights at any time.
Personal data collected by meritking is stored on secured servers with access controls, firewalls, and regular security audits. Only authorized personnel with a legitimate business need may access your data.
Receiving promotional emails or SMS from meritking is always optional. You can withdraw your marketing consent at any time through your account settings or by contacting our support team — no questions asked.
meritking Casino is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We offer live casino games, slot machines, sports betting, bingo, and related gaming services at meritking.asia. As part of delivering these services, meritking necessarily collects and processes certain personal information about our players and website visitors.
We take our data privacy obligations seriously. meritking is committed to handling your personal information with transparency, integrity, and respect. This Privacy Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the meritking platform.
This Policy applies to all personal data collected through the meritking website, mobile platform, customer support channels, and any other touchpoint through which you interact with meritking. It applies to registered players, prospective players who browse the site without registering, and any individual who contacts meritking for support or information.
meritking collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:
meritking collects personal data through the following channels and methods:
| Collection Method | Data Collected | When It Occurs |
|---|---|---|
| Account Registration Form | Name, DOB, email, mobile, address | When you create a meritking account |
| KYC Document Upload | Government IDs, proof of address, payment proof | During identity verification process |
| Deposit & Withdrawal Processing | Payment method references, transaction amounts | Each time you transact on the platform |
| Platform Usage & Gameplay | Betting history, session data, game preferences | Continuously during active platform use |
| Cookies & Tracking Technologies | IP address, device info, browsing behavior | From your first visit to meritking.asia |
| Customer Support Interactions | Chat logs, email content, complaint details | When you contact meritking support |
| Third-Party Verification Services | Identity confirmation data | During KYC and AML screening |
meritking uses your personal data only for legitimate, specified purposes that are consistent with the reason the data was originally collected. The primary purposes for which we process your personal data are:
Under the Philippine Data Privacy Act of 2012, meritking must have a lawful basis for each processing activity involving your personal data. The legal bases we rely on are:
meritking does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:
meritking is required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies upon lawful request or as required by our operating license. This includes transaction reports, KYC records, and suspicious activity reports where mandated by the AMLA.
To process your deposits and withdrawals, meritking shares necessary transaction data with our payment partners, including GCash, PayMaya, BPI, BDO, and Metrobank. These providers process your data solely for payment processing purposes and are bound by their own privacy policies and applicable Philippine financial regulations.
meritking uses third-party identity verification services to assist with KYC compliance. These providers receive only the data necessary to perform identity checks and are contractually bound to process your data solely for this purpose.
meritking works with technology partners who provide hosting, cloud infrastructure, cybersecurity, analytics, and customer support tools. These providers act as data processors on meritking's behalf and are contractually prohibited from using your data for their own purposes.
Some games available on the meritking platform are provided by licensed third-party game studios. These providers may receive limited technical data (such as session tokens) necessary to deliver their games. They do not receive your full personal profile.
meritking uses cookies and similar tracking technologies on the meritking.asia website to enhance your browsing experience, maintain your session, and analyze platform usage. A cookie is a small text file placed on your device when you visit a website.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the meritking platform and prevent you from accessing certain features.
meritking retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard data retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | PAGCOR licensing requirements |
| KYC & Identity Documents | 5 years from account closure | AMLA compliance (RA 9160) |
| Financial Transaction Records | 5 years from transaction date | AMLA compliance & PAGCOR rules |
| Gaming Activity & Betting History | 3 years from account closure | Dispute resolution & regulatory audit |
| Customer Support Records | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Marketing Consent Records | Until consent is withdrawn + 1 year | RA 10173 accountability requirement |
| Technical & Access Logs | 12 months from creation | Security monitoring |
Upon expiry of the applicable retention period, meritking will securely delete or anonymize your personal data in accordance with NPC guidelines. Where data is anonymized rather than deleted, the resulting data can no longer be linked to you and is no longer subject to this Privacy Policy.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by meritking. These rights are available to all registered players and website visitors:
meritking implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:
The meritking platform is strictly intended for adults aged 21 years and above, as required by PAGCOR regulations governing online casino gaming in the Philippines. meritking does not knowingly collect personal data from individuals under the age of 21.
During the registration process, meritking collects date of birth information and employs age verification procedures to prevent underage access. Any account found to belong to a person under 21 years of age will be immediately closed, and any personal data collected will be deleted in accordance with applicable law.
The meritking platform may contain references to third-party services, such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game content providers. When you interact with these third-party services, you are subject to their own privacy policies and terms of service, which are separate from this Policy.
meritking is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with through the meritking platform. Our inclusion of or reference to a third-party service does not constitute an endorsement of that service's privacy practices.
meritking carefully vets all third-party service providers before engaging them and requires contractual commitments to data protection standards consistent with RA 10173. However, once data is transmitted to a third-party provider for the purpose of delivering their service (such as processing a GCash payment), that provider's own privacy policy governs the handling of that data.
meritking primarily stores and processes your personal data within the Philippines. In certain circumstances, however, your personal data may be transferred to, stored in, or processed by systems located outside the Philippines — for example, where meritking uses cloud infrastructure or technology service providers with servers in other jurisdictions.
Where such cross-border transfers occur, meritking ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under RA 10173. These safeguards may include:
By using the meritking platform and accepting this Privacy Policy, you consent to the transfer of your personal data outside the Philippines where necessary for the delivery of our services, subject to the safeguards described above.
meritking reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:
Your continued use of the meritking platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the platform and may request account closure by contacting our support team.
meritking has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO using the details below:
meritking Casino — Privacy Office
Email: [email protected]
Subject line: "Data Privacy Inquiry" or "Data Subject Rights Request"
Philippine Regulatory Authority
If you are not satisfied with meritking's response to your privacy concern, you have the right to lodge a complaint directly with the NPC.
meritking is committed to resolving all privacy-related concerns promptly and fairly. We will acknowledge your inquiry within three (3) business days and aim to provide a full response within fifteen (15) business days. For complex requests, we may require additional time and will keep you informed of our progress.
Under the Philippine Data Privacy Act of 2012, meritking is obligated to respect and uphold these rights for every player on our platform.
Request a full copy of all personal data meritking holds about you, including how it is being used and with whom it has been shared.
Have inaccurate, incomplete, or outdated personal data in your meritking account corrected promptly upon request.
Request deletion of your personal data where it is no longer necessary, subject to meritking's legal retention obligations under PAGCOR and AMLA rules.
Object to the processing of your personal data for direct marketing or where processing is based on meritking's legitimate interests.
Receive your personal data in a structured, machine-readable format and transfer it to another service provider where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) if you believe meritking has not handled your personal data in accordance with RA 10173.
Your privacy is protected every step of the way. meritking is committed to responsible data handling, transparent practices, and full compliance with Philippine data privacy law. Join thousands of Filipino players who trust meritking for a safe and secure gaming experience.
21+ only. Please gamble responsibly. meritking operates under PAGCOR regulations.